Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at a47@blackwhiteorange.in. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at a47@blackwhiteorange.in.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Discounted Products

We do not accept exchange and refund requests on products purchased during a promotional campaign. An order once placed using a discount or promo code CANNOT be exchanged or returned.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.